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Employee Help Desk

The employee help-desk service is a service provided to our clients specific to their employees, aiming to increase personnel satisfaction and productivity while reducing the workload on different units within an organization, especially on the Human Resources department by providing legislative support. Our solution, which reduces the communication load on departments, objects to provide additional benefit to companies. Knowing that your questions will be answered by a professional team, the motivation of your employees increases with the help-desk solutions and it is aimed to increase the quality of your business processes in the same way.

Thanks to our personnel help desk ticketing system, we provide consultancy services to your personnel with our experienced team and technological infrastructure within the following subjects.

Employee Help Desk Solutions;

  • Our clients’ personnel are to submit queries via ticketing system, on social security (SSI) and taxation matters. The queries which are delivered to our team, excluding wage-related topics, are answered in detailed with our in depth know how whereas at the same time, the response times are monitored to provide same day response times.
  • One – to – one phone service for urgent cases.
  • Aiding your personnel in preparing the necessary documents for visa or similar application.
  • To convey the queries related to processes and process management to the administration of our clients and to pass the solutions to the client personnel.
  • Record all correspondences conducted with the client personnel, in writing and share the records with the client, periodically.
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Due to the Covid-19 Coronavirus pandemic to secure the health of our employees our business operations are held remotely until further notification. CottGroup® will have its business processes carried out efficiently and smoothly thanks to our BCP plans and strong technological infrastructure. As always, our customers and business partners will be able to reach us via our phones and e-mails.